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FAQ

Do you have a question? Maybe you will find the answer you are looking for here!

About museum visits

  • Do I need to book a ticket?

    For individual visits you do not need to book a ticket in advance. You can also buy your ticket at the museum desk.
    Do you want to make sure you can visit your favourite exhibition at your preferred time? Then book a ticket in the museums' ticket shops

    If you are unable to book online, telephone reservations are also possible at the following museums:

    • S.M.A.K., MSK, Design Museum Gent, House of Alijn, Museum of Industry, STAM or the Historical Houses Ghent: +32 (0)9 210 10 75
    • Dr. Guislain Museum: +32 (0)9 398 69 50 (during the museum's opening hours)
    • The World of Kina: +32 (0)9 323 62 50
    • GUM: +32 (0)9 264 49 30
  • Do corona rules still apply?
    • Wearing a mouth mask is allowed, but no longer mandatory.
    • Booking your visit in advance is no longer obligatory for individual visitors.
    • The museums have an online reservation system. Book your tickets in advance online or by telephone. Even if it is not compulsory, booking online ensures that the museums have a better idea of the potential crowds and can respond accordingly if necessary.
    • Reservations for a school or group visit can be made via BOEKjeBEZOEK or call +32 (0)9 210 10 75.
    • Pay cashless where possible in the museum
    • Always consult the website of the museums and houses you want to visit for the latest information on opening hours, safety measures and accessibility.
    • For more information about the coronavirus and the most recent measures, go to www.info-coronavirus.be.
  • Is the museum accessible for me?

    Most museums use a special tool to inform you about their accessibility. Check their website to make sure it is accessible for your needs.

About group visits

  • How to book a group visit?

    S.M.A.K., Design Museum Gent, MSK, STAM, House of Alijn, Museum of Industry or Historic Houses

    Reservations for a school or group visit cannot be made via the museum website itself. For this purpose, you can contact BOEKjeBEZOEK online or call +32 (0)9 210 10 75.

    Museum Dr. Guislain
    You can book your group visit via the museum website

    GUM
    You can book your group visit via the museum website

    The World of Kina
    You can book your group visit on the museum's website

    Historic Houses
    St. Peter's Abbey: in group or with class
    Castle of the Counts: in group orwith class
    For City Hall, the Belfry, the City Palaces and St Bavo's Abbey: please contact BOEKjeBEZOEKonline or call +32 (0)9 210 10 75.

    If you are unable to book online, telephone reservations are also possible at the following museums:

    • S.M.A.K., MSK, Design Museum Gent, House of Alijn, Museum of Industry, STAM or the Historical Houses: +32 (0)9 210 10 75.
    • Museum Dr. Guislain: +32 (0)9 398 69 50 (during the museum's opening hours)
    • The World of Kina: +32 (0)9 323 62 50
    • GUM: +32 (0)9 264 49 30
  • From when can I take advantage of the group rate?

    As soon as your group consists of 15 people who are not entitled to a reduced fare, you can apply for the group fare.